1/15/2024 0 Comments Nissan finance motor acceptanceWe are working with our global incident response team and cybersecurity experts to investigate the extent of the incident. The Nissan Motor Corporation and Nissan Financial Services in Australia and New Zealand (“Nissan”) has experienced a cyber-incident that has impacted our systems. Please speak directly to your local dealer to assist with all vehicle and servicing queries. Some dealer systems will be impacted however, your local dealerships are operating. Nissan thanks you for your understanding during this process, and asks that you have patience with us and our staff while we do our best to work through these issues. Nissan is working to restore its systems as soon as possible and will continue to provide updates by its website available via and .nz. ![]() While the extent of the incident is still under investigation, Nissan encourages its customers to be vigilant across their accounts, including looking out for any unusual or scam activities. Nissan has also notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre. Nissan is working with its global incident response team and relevant stakeholders to investigate the extent of the incident and whether any personal information has been accessed. We also want to reassure customers the systems outage will not adversely impact the credit rating of any of our Skyline Car Finance customers. We are continuing to investigate the cyber incident and we will provide further updates as soon as possible. We are currently working to restore our systems and we will re-establish our customer support phone lines as soon as we can. We are aware that customers in Australia and New Zealand are having difficulties contacting us. We have now reopened our customer call centres.Ĭustomers who have questions about their vehicle loan can contact our Skyline Car Finance team on 1300 751 002 between the hours of 8:30 am - 5pm AEDT in Australia and 0800 457 051 in New Zealand. We thank you for your understanding and ask for your patience with our team at this time. Our call centres are operating with reduced system functionality. If you had a Direct Debit payment that was due between the 5th of December and the 14th of December 2023, we will contact you shortly and provide you with two business days’ notice prior to debiting your account. Here is the latest information on our incident response.Īll scheduled customer Direct Debit payments due from the 15th of December 2023 onwards, will be debited by the terms of your Loan Agreement. The Australian and New Zealand Nissan Corporation and Financial Services (“Nissan”) advises that its systems have been subject to a cyber-incident. I hope this information and generic advice is helpful.IMPORTANT UPDATE FROM SKYLINE CAR FINANCE I have pasted a link to the FDPCA to help you with your federal rights I do not practice in your state and you will need to consult with a local lawyer for protection under your state law. Specify in writing all payments will be applied to principle first. Get written confirmation of any payment plan the agency will accept.Ħ. If you are going to settle mark the check “settled-in-full” at the very top back of the check and include a letter explaining you are offering a settlement, keep copies of everythingĥ. If you are going to make payments use money orders and not personal checks or “check by phone” because if they find a bank account the collector will be more likely recommend a lawsuit the their legal department. Do not give them any personal information because that is how collectors decide on which accounts to recommend suing.ģ. You should also demand in writing all communications from creditors is in writing.Ģ. ![]() Start keeping a detailed log of all calls and letters. You will need to consult with a consumer protection lawyer locally.ġ. The cost of storage and slae procedds need to be accurate. Vehicle repossesion and sale requires good papaerwork to collect a remainer balance. ![]() Hankins and you will need an attorney locally to explore your options.
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